Unable to Renew Certificate with Plesk on wix

My domain is: kawarthadocks.com

My web server is (include version):
The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: Plesk

I can login to a root shell on my machine (yes or no, or I don't know):
I dont know

I am trying to renew the certificate for a company website. The website is made using wix and is connected to the domain using the pointing method, so DNS settings are changed using Plesk.
When trying to renew I get this error message:


How do I fix this or is this something I would need to do on Wix?

Welcome to the community @tross159

First, I have no experience with wix and Plesk as you describe. Maybe someone else will know more but this feels like something better directed to the wix people anyway. I saw this ssl cert troubleshooting page for wix but full info requires an account. Maybe this will help.

I could not make any sense of your DNS IP addresses. Again, I do not know how wix wants them but something seems amiss as each is different. I saw these 3 domain names in your crt.sh | kawarthadocks.com history. I do not know which you care about but I include the webmail subdomain as its IP was in your error message.

Name:   kawarthadocks.com
Address: 23.236.62.147

Name:   webmail.kawarthadocks.com
Address: 216.168.96.74

Name:   www.kawarthadocs.com
www.kawarthadocks.com   canonical name = www191.wixdns.net.
www191.wixdns.net       canonical name = balancer.wixdns.net.
balancer.wixdns.net     canonical name = f7a0737a-balancer.wixdns.net.
f7a0737a-balancer.wixdns.net    canonical name = td-balancer-dc11-60-161.wixdns.net.
Name:   td-balancer-dc11-60-161.wixdns.net
Address: 185.230.60.161
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