Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:opendoorcolchester.co.uk
I ran this command: This was an error response to, presumably, an automatic attempt to renew the certificate. We received an email from Proserve/Plesk showing the error. We have moved the hosting from Proserve/Plesk to Wix. The email server remains with Proserve/Wix. All this is well beyond my skill level so all help to resolve will be gratefully received. Wix IP is 184.108.40.206. Proserve/Plesk IP is 220.127.116.11
It produced this output:
Could not secure domains of Peter Dale (login slewis) with Let`s
Encrypt certificates. Please log in to Plesk and secure the domains
listed below manually.
Securing of the following domains has failed:
The following domains have been secured without some of their Subject
Could not renew Let`s Encrypt certificates for Peter Dale (login
slewis). Please log in to Plesk and renew the certificates listed
Renewal of the following Let`s Encrypt certificates has failed:
- ‘Lets Encrypt opendoorcolchester.co.uk’ [days to expire: 29]
Invalid response from
Detail: Invalid response from
The following Let`s Encrypt certificates have been renewed without
some of their Subject Alternative Names:
[+] This domain is secure. The domain’s SSL/TLS certificate from Let`s
Encrypt has been issued/renewed.
This domain is not secure. Either the domain’s SSL/TLS certificate
from Let`s Encrypt could not be issued/renewed or the domain name was
excluded from the certificate. Renew the certificate manually or
request a new one to secure this domain.
My web server is (include version): Don’t know where can i find this?
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is Wix
I can login to a root shell on my machine (yes or no, or I don’t know): I can on Proserve/Plesk but would need to work it out for Wix
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I am on Proserve/Plesk but would need to work it out for Wix
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): Don’t know where can i find this?