Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: bpsi.es
I ran this command:
It produced this output:
My web server is (include version): Plesk Onyx Version 17.8.11 CentOS Linux 7.6.1810 (Core)
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot):
one of my customers, decided to redesign his webpage. the web designers decided to host the web at their server, while the rest of services (like email and dns) stay on my server.
i removed his certifcates from my plesk control panel, but now i get error emails every single day, because LE is trying to renew a cert that doesn’t exist anymore, but as the webpage is no longer under my control, i can’t do anything about it.
i don’t have SSH access to my server, but my datcenter guys do.
so if you could provide me with some help/instructions how to fix this, to get rid of this error messages for good (this has been going on for half a year i just didn’t have time to deal with it), i’ll pass the instructions to the datacenter guys to sort it out.
thx in advance!
Could not secure domains with Let’s Encrypt certificates. Please log in to Plesk and secure the domains listed below manually.
Securing of the following domains has failed:
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/394221443.
Detail: Invalid response from http://www.bpsi.es/.well-known/acme-challenge/yvntFKy9Vb9iq9HyLa1q_FdMTMtBz_mTc91XQijQ0qo [126.96.36.199]: "\n\n\n<!–[if "
The following domains have been secured without some of their Subject Alternative Names:
Could not renew Let’s Encrypt certificates for Administrator (login admin). Please log in to Plesk and renew the certificates listed below manually.
Renewal of the following Let’s Encrypt certificates has failed:
The following Let’s Encrypt certificates have been renewed without some of their Subject Alternative Names:
[+] This domain is secure. The domain’s SSL/TLS certificate from Let’s Encrypt has been issued/renewed.
This domain is not secure. Either the domain’s SSL/TLS certificate from Let’s Encrypt could not be issued/renewed or the domain name was excluded from the certificate. Renew the certificate manually or request a new one to secure this domain.