Timeout issue - sorry, I'm new to this stuff


My domain is:

dwccloud.uk www.dwccloud.uk

I ran this command:

sudo certbot --apache

It produced this output:

Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
No names were found in your configuration files. Please enter in your domain
name(s) (comma and/or space separated) (Enter ‘c’ to cancel): www.dwccloud.uk dwccloud.uk
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for www.dwccloud.uk
http-01 challenge for dwccloud.uk
Enabled Apache rewrite module
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. dwccloud.uk (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://dwccloud.uk/.well-known/acme-challenge/sIM2RPA9e0yrnIBTMXnf6I3yGlLa_AEjVSupDpX-WMw: Timeout during connect (likely firewall problem), www.dwccloud.uk (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://www.dwccloud.uk/.well-known/acme-challenge/Hewvgk_HeelzWU5m2Sdur04Qza9FyciuaAtTT6u-rKg: Timeout during connect (likely firewall problem)


My web server is (include version):


The operating system my web server runs on is (include version):

Ubuntu 16.04

My hosting provider, if applicable, is:


I can login to a root shell on my machine (yes or no, or I don’t know):


I’m using a control panel to manage my site (no, or provide the name and version of the control panel):


I ran my domains through Let’s Debug and got this:

dwccloud.uk has an A (IPv4) record ( but a request to this address over port 80 did not succeed.
A timeout was experienced while communicating with dwccloud.uk/ Get http://dwccloud.uk/.well-known/acme-challenge/letsdebug-test: context deadline exceeded


Making a request to http://dwccloud.uk/.well-known/acme-challenge/letsdebug-test (using initial IP

and this:

The current status as reported by the Let’s Encrypt status page is Service Disruption as at 2018-05-09 17:12:15.52 +0000 UTC. Depending on the reported problem, this may affect certificate issuance. For more information, please visit the status page.

and this:

An internal error occured while checking the domain
An unknown issue occured when performing a test authorization against the Let’s Encrypt staging service: acme: no nonce sent



That means your firewall / isp / router is blocked / blocked / misconfigured.

Port 80 and Port 443 can’t be connected from outside.

Please check your Router Redirection rule as well as firewall settings.

Thank you


Hi Stevenzhu,

Thank you very much. I’ll get right on it.

Kind regards,



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