Renewing when the control panel certificate has expired

Hi Help,

I have a unique chicken or the egg situation.

I received the notification that I needed to renew in 20 days, but then the certificate ended before then (?) and now I can’t go into my WordPress site to renew the certificate. The site read as ‘insecure connection’ (obviously)
Have you heard of this? How do I fix the problem if I can’t get into my dashboard? Any good solutions/ suggestion will be appreciated.

my site is date of renewal 10 Sep 19 16:20 +0000

Hello. I moved your post to a new topic, since it looked separate from the other issue.

I’m sorry I didn’t write a very good title. :sweat_drops:

What URL isn’t working, exactly?

There is a certificate for that expires on 10 September, but there is also a Let’s Encrypt certificate that expires in October, and the website is using a cPanel certificate that also expires in October.

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

1 Like

Hi @iyahi

where is there an expired certificate? What url do you use? Checking your domain there is a valid cPanel-certificate ( ):
expires in 49 days,, - 3 entries

And a lot of good / green connections. The port check is happy:

Only thing (but I don't know enough about cPanel): The WHM https port doesn't answer.

So share the exact url you use.

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