Hello, I also have an issue renewing. My website is built on Wordpress, hosted by Hostinger. I use WP-Encrypt to get the certificate. It was fine the first few times but now it’s not doing the thing…and uh that’s bad since I"m in the middle of a huge marketing campaign and can’t have warnings issued by my site for first time visitors…PLEASE HELP…and I do not know like back coding things…so I need layman’s step by step terms please.
Can you fill in as much of the questionnaire below as you can?
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):