Http verification getting failed

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My domain is:

I ran this command: I used zerossl for http verification but as soon as I click the link in zerossl, after saving in the root in acne.challenge folder , instead of returning the key to us it displayed a 404error. Note, I haven’t designed my website, it is still under construction. Any help pls?

It produced this output: 404 error

My web server is (include version): Apache

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: GoDaddy

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): uses cPanel

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

Hi @Josfolio

if you use cPanel, first you should check if there is an integrated solution you can use.

Your main config looks ok ( ):

Domainname Http-Status redirect Sec. G 301 0.800 D 200 1.167 H 301 1.777 N
Certificate error: RemoteCertificateChainErrors 200 2.243 N
Certificate error: RemoteCertificateChainErrors 301 0.933 D
Visible Content: 404 1.250 A
Not Found

Checking a file in /.well-known/acme-challenge there is the expected answer http status 404 - Not Found.

So first step: Create the two subdirectories


there a file (file name 1234), then try to load that file via

That must work. If not, you have used the wrong DocumentRoot or you have additional definitions.

as you have mentioned i have recreated the subdiretories and saved the file to…
and have tried to load the file but not much different than earlier.
the documentroot is public_html as far as i know…

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Then it’s the wrong webroot. Or you have additional location definitions.

Or cPanel blocks /.well-known or comes with own location definitions.

any way to solve it…the right webroot?.how to solve or find the additional location definitions?

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Ask your hoster. It may be impossible because of your configuration.

But if you use zerossl, you use a manual solution.

So you can use dns-01 validation -> create a TXT entry. That should always work.

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