Getting 500 error:

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain
I ran this command: Renew SSL/TLS Certificates (on Plesk )
It produced this output:
Invalid response from
Type: urn:ietf:params:acme:error:serverInternal
Status: 500
Detail: Error retrieving account ""
My web server is (include version): Linux, with Plesk Obsidian - Version 18.0.31 Update #2
The operating system my web server runs on is (include version):CentOS 6.10
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):Plesk Obsidian - Version 18.0.31 Update #2


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