Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: ridgewoodguild.com
I ran this command: didn’t type any commands
It produced this output: website certificate didn’t automatically renew
My web server is (include version): not sure/ don’t have access
The operating system my web server runs on is (include version): not sure/ don’t have access
My hosting provider, if applicable, is: wordpress
I can login to a root shell on my machine (yes or no, or I don’t know): no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no just wordpress
I took over website maintenance for this website over the summer. I was not involved in the creation of it, so I do not know the ins and outs. I have never had a problem with the SSL automatically renewing since I’ve had control of the website. Then all of the sudden, at the end of this month the certificate expired and has not been renewed.
Is there any way to just renew it? Do i have to prove some type of validity to lets encrypt?