Renewing my certificate


#1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: enduringlifeservices.net

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):i dont know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

I have no clue how to do any of these and my programmer quit on me. My certificate expired today and I need to renew it due to being in violation of state.


#2

Hi @Enduringlife,

What can you tell us about your hosting environment? Did your programmer make all of the hosting decisions, or did you make any of them yourself?


#3

I don’t even know what that is to be honest. I created this database and he put it together on my godaddy account and then got a certificate to make it secure. I got the email from here stating it expired.


#4

I’m not sure that we’ll be able to help you here. Normally Let’s Encrypt certificates should be set up to renew automatically, and, if they’re not, you have to repeat the same steps that were originally used to obtain them. But it doesn’t seem you have any leads on what those steps might be or even what kind of software environment they should be taken in.

So I would suggest contacting GoDaddy support and/or finding a new programmer. I’m sorry that the previous programmer didn’t manage to automate this for you so that you wouldn’t run into this problem.

Note that GoDaddy may want to charge you money on a one-time or recurring basis for helping with the certificate renewal (including possibly selling you a different certificate). Let’s Encrypt certificates are free of charge, but we can’t control other people’s fees and charges, such as GoDaddy’s.

If you want to keep looking into this here with us, I’ll try asking a slightly different way:

What software does your site use?

What kind of hosting plan does your site have?

How do you (or how did your programmer) administer or configure the site?


#6

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