Renewal of certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Welcome @Matt1

It looks like your cert is created using cPanel. See your cert history here

And, the most recent cert was created just a few days ago. But, it did not contain your domain name like the cert that expired 8 days ago.

This is best handled by asking your hosting provider. This is caused by some misconfiguration of your cPanel or hosting setup.

I also cannot connect to your site using HTTPS. That is not a problem with your certificate. It is, again, a problem with your server configuration.


Hey Mike, thanks so much for your reply. You're talking to an absolute technophobe here! What are my next steps? To find out who hosts our server and approach them? What happens after that?

1 Like


If they are good hosters they will get it sorted for you.


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