Automatic renewal

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1

Hi
I thought that my Let’s Encrypt SSL certificate woukd automatically renew, howewver it appears this hasn’t happened. Can someone tell me what I need to do to renew it please?
Thank you
Mark

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:www.choiceworks.com.au

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: Web24 (web24.com.au)

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know - cPanel?

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel 82.0.9

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): Don’t know

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Looks like it has been renewing automatically up until this last period: https://crt.sh/?q=choiceworks.com.au

You should probably ask Web24 about it. If they are using Let’s Encrypt via AutoSSL, then they will have to look into it why it is not functioning.

You can also yourself try visit the SSL Status interface in cPanel (https://documentation.cpanel.net/display/82Docs/SSL+TLS+Status) to try force AutoSSL to run, or check on why it’s failing.

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