Expired certificate is not automatically renewing


#1

My SSL certificate expired two days ago, and is not automatically renewing.

My domain is: www.koalacourses.com

My hosting provider is: www.UKCheapest.co.uk

I wrote to my hosting provider who installed it and they said, “ It will be renewed automatically by Let’s encrpyt only. we can’t renew it manually.
Alternatively, you can go for paid SSL so that here we will be responsible for its renewal.”

Please advise.


#2

It’s up to your webhost to enable automatic Let’s Encrypt integration in your Plesk control panel.

If they choose not to provide that facility, then there’s nothing anybody on this forum can do to facilitate automatic renewal for you.

You can find many hosts that boast free and automatic Let’s Encrypt integration. If your host doesn’t want to enable it on their servers, then you have the choice to move to another host that does do it, or lobby your host to enable it (but they may not want to, since it would reduce their income from selling certificates).


#3

This is a b*ll reason. Only reason to claim such false statements is so they can sell their own SSL product. Let’s Encrypt can’t renew a certificate on their servers without any initiation from the hoster. Let’s Encrypt can’t magically install a new certificate on a secured server.


#4

Hi @Fireplace

how did you install the certificate? What’s your configuration?


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):