Auto-renew SSL not working

Hi,

I receive an email after 60 days, advising I renew my cert. However, the LE settings are to auto renew: " Current certificate: Lets Encrypt psdp.rip.org.ukThis certificate will be renewed."

Q1: Why do I receive an email telling me to renew, when it is auto configured to auto renew?
Q2: Why does it not auto renew sometimes? I am currently having to manually add a new subdomain txt record within 90 days to guarantee SSL doesn’t break, because auto renew has failed in the past. Posisbly this is a bug with Plesk v7? I don’t know.

Email received:
"Your certificate (or certificates) for the names listed below will expire in 19 days (on 02 Aug 20 07:21 +0000). Please make sure to renew your certificate before then, or visitors to your website will encounter errors.

We recommend renewing certificates automatically when they have a third of their
total lifetime left. For Let’s Encrypt’s current 90-day certificates, that means
renewing 30 days before expiration. See
https://letsencrypt.org/docs/integration-guide/ for details.

*.psdp.rip.org.uk
psdp.rip.org.uk"

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Plesk v7

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Hi,

Since you are using Plesk, are you hosting your own Plesk server or using an external hosting provider?

How did you get the original certificate? Were you asked to input a TXT record into your admin panel? Or you just pressed the issue button and the certificate is issued automatically?

If you didn’t point the nameserver of this domain to the Plesk server, even if the interface claim the certificate will be renewed automatically, it won’t (in my own experience).

If you do point your nameservers to Plesk, and issued the wildcard certificate by clicking a button, then you might want to contact Plesk support (or your hosting provider) to check renewal logs.

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Thanks.
Plesk v17 is running on a dedicated Fasthosts server that we pay for.
I don’t know how the original certs were issued as I inherited this environment.
I’ll look into the nameservers thanks.

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