Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: friendsofipswichmuseums.org.uk
I ran this command: request for certificate
It produced this output: There was a problem processing your request
- Error issuing certificate
- Failed to issue certificate
- Updating challenge for friendsofipswichmuseums.org.uk: acme: error code 403 âurn:ietf:params:acme:error:unauthorizedâ: Invalid response from http://friendsofipswichmuseums.org.uk/.well-known/acme-challenge/jspWNVmdroTjsUXljsTkSWWZ114K1-eYW7LsFjkU2kU [198.185.159.144]: 404 (order URL: https://acme-v02.api.letsencrypt.org/acme/order/3135152/2688125663)
My web server is (include version): no idea
The operating system my web server runs on is (include version): no idea
My hosting provider, if applicable, is: Krystal
I can login to a root shell on my machine (yes or no, or I donât know): I donât know
Iâm using a control panel to manage my site (no, or provide the name and version of the control panel): Yes - cPanel 84.0.22
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if youâre using Certbot): sorry, I donât even know what this means