Failed to issue certificate - Invalid response

My domain is:

I ran this command: Update of SSL cert

It produced this output: Error message below

There was a problem processing your request

My web server is (include version): Server Information

Item Detail
Hosting Package Topaz
Server Name aluminium
cPanel Version 90.0 (build 19)
Apache Version 2.4.46
PHP Version 5.6.40
MySQL Version 10.3.27-MariaDB-log-cll-lve
Architecture x86_64
Operating System linux
Shared IP Address
Path to Sendmail /usr/sbin/sendmail
Path to Perl /usr/bin/perl
Perl Version 5.16.3
Kernel Version 3.10.0-962.3.2.lve1.5.35.el7.x86_64

The operating system my web server runs on is (include version): As above

My hosting provider, if applicable, is: As above

I can login to a root shell on my machine (yes or no, or I don't know): I don't know

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): C-Panel

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): I don't know

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It looks like you already have a certificate for your domain via cPanel AutoSSL:

Is there a reason you're trying to create a Let's Encrypt certificate?


Hi @Larissa

if you use cPanel and the integrated cPanel client (looks so), that client must work.

If not, ask your hoster. Then it's the job of the hoster to fix that.

PS: Yep, as @_az wrote ,there is already a working certificate.

So an additional client may not work and isn't required.

Job done.


The website went down and C-panel told us the certificate cannot renew, even though in other places it tells us the cert is valid

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