An error occurred the last time AutoSSL ran

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1

DNS DCV: The DNS query to “_cpanel-dcv-test-record.creativity360studio.com”
for the DCV challenge returned no “TXT” record that matches the value
“_cpanel-dcv-test-record=wF7RkgUhFqOqbN0Cl9GMlv_k6hPMh_nshqEBByZyji8_EeNatqJOpevEIl”.;
HTTP DCV: The system failed to fetch the DCV (Domain Control Validation) file at
“http://mail.creativity360studio.com/.well-known/acme-challenge/IOL9OQHN4YG6_54CG0J1BBXT5PCGYUI”
because of an error: The system failed to send an HTTP (Hypertext Transfer Protocol)
“GET” request to “http://mail.creativity360studio.com/.well-known/acme-challenge/IOL9OQHN4YG6_54CG0J1BBXT5PCGYUI”
because of an error: Could not connect to ‘mail.creativity360studio.com:80’: Network is unreachable.
The domain “mail.creativity360studio.com” resolved to an IP address “2504:6800:4003:0c04:0000:0000:0000:0000”
that does not exist on this server.

i got this message after trying to install SSL for mail.
any solution?
My domain is:https://creativity360studio.com/

It produced this output: HTTP ERROR 500

My hosting provider, if applicable, is: https://my.a2hosting.com/

2

Points to ghs.google.com.

If you would like your cPanel server to issue a certificate for that domain, the domain needs to point to your cPanel server.

3

thank you for your reply
how can i point it to my cPanel server ?

4

You would do using the “Zone Editor” in your cPanel account.

I think you might be doing something wrong, though. Who provides the email for your domain?

At the moment, your domain is configured to receive mail both via Google/GSuite and via A2 Hosting. This is going to result in mail being randomly lost/going to the wrong server.

I think the best thing to do is first to figure out who is handling your mail services, and then deal with SSL afterwards.

If Google/GSuite is handling your mail, then it doesn’t really make sense to create a certificate in cPanel for mail.creativity360studio.com, right? You would just use the Google/GSuite website or apps to access your mail.

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no the GSuite is already expired, that’s why I’m using the SSL certification in cPanel, and i want it to be handled via A2Hosting now

6

OK.

If you are ditching GSuite, then you need to remove the MX records that point to Google, otherwise your mail will keep going to GSuite:

$ dig +noall +answer creativity360studio.com mx
creativity360studio.com. 14040  IN      MX      1 aspmx.l.google.com.
creativity360studio.com. 14040  IN      MX      5 alt1.aspmx.l.google.com.
creativity360studio.com. 14040  IN      MX      10 alt3.aspmx.l.google.com.
creativity360studio.com. 14040  IN      MX      10 alt4.aspmx.l.google.com.
creativity360studio.com. 14040  IN      MX      5 alt2.aspmx.l.google.com.
creativity360studio.com. 14040  IN      MX      25 creativity360studio.com.

In your zone editor, you need to remove all of these, except the very last one.

Then, you need to find this record:

$ dig +noall +answer mail.creativity360studio.com
mail.creativity360studio.com. 599 IN    CNAME   ghs.google.com.

and replace it to be a CNAME of creativity360studio.com.

After you’ve done all that, you should be able to issue the certificate for mail..

7

i did everything, but still have the same issue

8

The changes to MX look correct.

It doesn’t look like the change to the CNAME for mail.creativity360studio.com has taken effect yet. I still see the old value on A2’s nameservers.

Edit: oh, there it goes. I think you might just need to wait a little while for A2’s nameservers to update.

9

thank you so much appreciated, if you don’t mind i will update you once things changed

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