An error occurred the last time AutoSSL ran

DNS DCV: The DNS query to “”
for the DCV challenge returned no “TXT” record that matches the value
HTTP DCV: The system failed to fetch the DCV (Domain Control Validation) file at”
because of an error: The system failed to send an HTTP (Hypertext Transfer Protocol)
“GET” request to “”
because of an error: Could not connect to ‘’: Network is unreachable.
The domain “” resolved to an IP address “2504:6800:4003:0c04:0000:0000:0000:0000”
that does not exist on this server.

i got this message after trying to install SSL for mail.
any solution?
My domain is:

It produced this output: HTTP ERROR 500

My hosting provider, if applicable, is:

Points to

If you would like your cPanel server to issue a certificate for that domain, the domain needs to point to your cPanel server.

thank you for your reply
how can i point it to my cPanel server ?

You would do using the “Zone Editor” in your cPanel account.

I think you might be doing something wrong, though. Who provides the email for your domain?

At the moment, your domain is configured to receive mail both via Google/GSuite and via A2 Hosting. This is going to result in mail being randomly lost/going to the wrong server.

I think the best thing to do is first to figure out who is handling your mail services, and then deal with SSL afterwards.

If Google/GSuite is handling your mail, then it doesn’t really make sense to create a certificate in cPanel for, right? You would just use the Google/GSuite website or apps to access your mail.

no the GSuite is already expired, that’s why I’m using the SSL certification in cPanel, and i want it to be handled via A2Hosting now


If you are ditching GSuite, then you need to remove the MX records that point to Google, otherwise your mail will keep going to GSuite:

$ dig +noall +answer mx 14040  IN      MX      1 14040  IN      MX      5 14040  IN      MX      10 14040  IN      MX      10 14040  IN      MX      5 14040  IN      MX      25

In your zone editor, you need to remove all of these, except the very last one.

Then, you need to find this record:

$ dig +noall +answer 599 IN    CNAME

and replace it to be a CNAME of

After you’ve done all that, you should be able to issue the certificate for mail..

i did everything, but still have the same issue

The changes to MX look correct.

It doesn’t look like the change to the CNAME for has taken effect yet. I still see the old value on A2’s nameservers.

Edit: oh, there it goes. I think you might just need to wait a little while for A2’s nameservers to update.

thank you so much appreciated, if you don’t mind i will update you once things changed

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.