Wildcard Domain does not have SSL (self sign cert)

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1

Hi there, the wildcard domain of dont have a SSL if you look at this
crt.sh | jbgmortgage.wpmu.mortgagejv.com. Any thoughts on how to fix this issue? I ran autossl but seems it doesn't work.

While the main domain has an SSL certificate

My domain is: jbgmortgage.wpmu.mortgagejv.com

My Error:
A self-signed certificate already secures this domain.
DNS DCV: No local authority:

I ran this command: autossl in cPanel

It produced this output:

My web server is (include version): I don't know only have access on cPanel

The operating system my web server runs on is (include version): I don't know only have access on cPanel

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know): I don't know

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
Yes

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

2

Welcome to the community @slpzdee1008

First, I am not expert at cPanel. But, maybe this info helps you understand the problem better

I see the cert for your wpmu.mortgagejv.com domain issued Oct18. And, I see you are using a self-signed wildcard cert for the jpgmortgage subdomain of that. As you note, this self-signed cert is not valid for general public internet use.

To get a wildcard cert from Let's Encrypt you must use the DNS Challenge. For your Oct18 cert you may have used the HTTP Challenge instead since that was not a wildcard cert.

I can't tell if cPanel error is because you already created a self-signed cert. Or, maybe is failing the DNS Challenge. Read about challenges here.

While you wait for a volunteer here with more cPanel expertise you might try a cPanel support forum. Or, don't request a wildcard cert for your jpgmortgage subdomain and see if that works.

3

Thanks MikeMCQ I will check on that.