Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: suziepalmer.ca
I ran this command: i had a Let's Encrypt certificate fir my domain name, but it did not apply to the www subdomain. So I asked to generate a new certificate using the "wildcard" option, but an error message showed up.
It produced this output: here is the error message:
Impossible de générer un certificat SSL/TLS pour suziepalmer.ca
Impossible d'émettre le certificat SSL/TLS Let's Encrypt pour suziepalmer.ca . Échec de l'autorisation pour le domaine.
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/37595026010.
Detail: Incorrect TXT record "pjTAty1yTvwc-Ww9cr_RS9mirM_2_zTVV6Vz_4LMRoI" found at _acme-challenge.suziepalmer.ca
My web server is (include version): Plesk
The operating system my web server runs on is (include version): ?
My hosting provider, if applicable, is: aztus.com
I can login to a root shell on my machine (yes or no, or I don't know): ?
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): aztus
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): ?