Cannot generate SSL certificate

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: simplepay.kz

I ran this command: I press create certificate using Let's Encrypt

It produced this output: Не удалось выпустить SSL/TLS-сертификат для simplepay.kz
Подробнее

Не удалось создать SSL/TLS-сертификат Let's Encrypt для simplepay.kz. Не удалось выполнить авторизацию для домена.
Подробнее

Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/381524813897.

Details:

Type: urn:ietf:params:acme:error:unauthorized

Status: 403

Detail: Incorrect TXT record "y9djnT2x2MU5DQbYcQD73i1HXYo1ANpHwzhVdDh7D0I" found at _acme-challenge.simplepay.kz

My web server is (include version): srv-plesk60.ps.kz

The operating system my web server runs on is (include version): I don't know

My hosting provider, if applicable, is: ps.kz

I can login to a root shell on my machine (yes or no, or I don't know): I don't know

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

2

You probably need to ask your hosting provider ps.kz about this error. They setup Plesk and you are using their DNS name servers.

I see you got a wildcard cert before so it must have worked once. They can check their logs and see why it failed this time.

4 Likes
3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.