SSL renewal issue

I am facing issues with SSL on my domain, I tried issuing SSL via cyber panel, but nothing happened, its shows as domain,

Hello I need help on my ssl
can someone contact us?

Our website is having issues and the firewall is down because they can certify the ssl

@JrOrangebowl Please open your own thread in stead of posting in someone elses thread. When opening a thread in the #help section, you're provided a questionnaire which I'm also going to copy/paste back again in this thread. Please answer all the questions to the thread to the best of your knowledge. Thank you.

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@parwinder You're not giving us much to work with I'm afraid. As I also said above, when a thread is opened in the #help section you should have been given a questionnaire for you to fill out. Please answer all the questions to the best of your knowledge:

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

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Have you asked your HSP for help with?:

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