SSL Renewal: Error: Certbot has problem setting up the virtual environment


#1

Please fill out the fields below so we can help you better.

My domain is: hyperiondev.com

I ran this command: /opt/letsencrypt/letsencrypt-auto renew

It produced this output: certbot has problem setting up the virtual environment. Based on your pip output, the problem can likely be fixed by
increasing the available memory.

My operating system is (include version):

My web server is (include version): Apache (AWS EC2 Instance)

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I’m using control panel


#2

How much memory have you got ? and have you tried increasing it ? do you have a swapfile configured ? can that be increased ?


#3

We have enough server memory. The problem seems to be with pip


#4

Since the only error you provided above is “the problem can likely be fixed by increasing the available memory” can you provide more detailed information on the pip issue.


#5

This is the full error message:

InsecurePlatformWarning
You are using pip version 8.0.3, however version 9.0.1 is available.
You should consider upgrading via the ‘pip install --upgrade pip’ command.

Certbot has problem setting up the virtual environment.

Based on your pip output, the problem can likely be fixed by
increasing the available memory.

Consult https://certbot.eff.org/docs/install.html#problems-with-python-virtual-environment
for possible solutions.
You may also find some support resources at https://certbot.eff.org/support/ .

I’ve upgraded pip, but the error persists


#6

what is the output to

free -m


#7
         total       used       free     shared    buffers     cached

Mem: 992 746 246 61 17 118
-/+ buffers/cache: 610 381
Swap: 0 0 0


#8

from that it looks to me as if the problem is due to memory. I’d suggest setting up the swap, so that you effectively have more memory available.


#9

Can you provide instructions on how to do this?


#10

You should be able to run the following commands (which would create a 2Gb swapfile or use bs=1M count=1024 for a 1GB swap file);

dd if=/dev/zero of=/swapfile bs=1G count=2
chmod 600 /swapfile
mkswap /swapfile
swapon /swapfile

then check with swapon -s and free -m


#11

Thanks, problem solved


#12

I having same problem. I added swap, but problem is not solved.
free -m
total used free shared buffers cached
Mem: 8006 6714 1291 0 25 3064
-/+ buffers/cache: 3624 4381
Swap: 2047 3 2044

swapon -s
Filename Type Size Used Priority
/swapfile file 2097144 3444 -1

Detail:
Command “/root/.local/share/letsencrypt/bin/python2.7 -u -c “import setuptools, tokenize;file=’/tmp/pip-build-A6W7Mk/cryptography/setup.py’;exec(compile(getattr(tokenize, ‘open’, open)(file).read().replace(’
’, ‘
’), file, ‘exec’))” install --record /tmp/pip-X1PqFB-record/install-record.txt --single-version-externally-managed --compile --install-headers /root/.local/share/letsencrypt/include/site/python2.7/cryptography” failed with error code 1 in /tmp/pip-build-A6W7Mk/cryptography
/root/.local/share/letsencrypt/lib/python2.7/site-packages/pip/vendor/requests/packages/urllib3/util/ssl.py:120: InsecurePlatformWarning: A true SSLContext object is not available. This prevents urllib3 from configuring SSL appropriately and may cause certain SSL connections to fail. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#insecureplatformwarning.
InsecurePlatformWarning
You are using pip version 8.0.3, however version 9.0.1 is available.
You should consider upgrading via the ‘pip install --upgrade pip’ command.

Certbot has problem setting up the virtual environment.

We were not be able to guess the right solution from your pip
output.

Thanks for help.


#13

You can change the size of your instance directly on AWS console. Then, rerun the command and it should work.


#14

Is it problem with memory? I think I have enought. Or what is real problem?
I have also enought disk space:
df -h
Filesystem Size Used Avail Use% Mounted on
/dev/vda2 118G 63G 50G 57% /
tmpfs 4.0G 0 4.0G 0% /lib/init/rw
udev 4.0G 100K 4.0G 1% /dev
tmpfs 4.0G 0 4.0G 0% /dev/shm
/dev/vda1 276M 27M 235M 11% /boot

This is another problem, in previous case there was in error message:
Based on your pip output, the problem can likely be fixed by
increasing the available memory.
but I having this in error messager:
We were not be able to guess the right solution from your pip
output.

Maybe some problem with Python?


#15

Yes, from the info above this looks like a different issue. Have you done the “pip install --upgrade pip” ? can you post the certbot output you get now please ?


#16

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