SSL Renewal: Error: Certbot has problem setting up the virtual environment

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1

Please fill out the fields below so we can help you better.

My domain is: hyperiondev.com

I ran this command: /opt/letsencrypt/letsencrypt-auto renew

It produced this output: certbot has problem setting up the virtual environment. Based on your pip output, the problem can likely be fixed by
increasing the available memory.

My operating system is (include version):

My web server is (include version): Apache (AWS EC2 Instance)

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I’m using control panel

2

How much memory have you got ? and have you tried increasing it ? do you have a swapfile configured ? can that be increased ?

3

We have enough server memory. The problem seems to be with pip

1 Like
4

Since the only error you provided above is “the problem can likely be fixed by increasing the available memory” can you provide more detailed information on the pip issue.

5

This is the full error message:

InsecurePlatformWarning
You are using pip version 8.0.3, however version 9.0.1 is available.
You should consider upgrading via the ‘pip install --upgrade pip’ command.

Certbot has problem setting up the virtual environment.

Based on your pip output, the problem can likely be fixed by
increasing the available memory.

Consult https://certbot.eff.org/docs/install.html#problems-with-python-virtual-environment
for possible solutions.
You may also find some support resources at https://certbot.eff.org/support/ .

I’ve upgraded pip, but the error persists

6

what is the output to

free -m

7 
         total       used       free     shared    buffers     cached

Mem: 992 746 246 61 17 118
-/+ buffers/cache: 610 381
Swap: 0 0 0

8

from that it looks to me as if the problem is due to memory. I’d suggest setting up the swap, so that you effectively have more memory available.

9

Can you provide instructions on how to do this?

10

You should be able to run the following commands (which would create a 2Gb swapfile or use bs=1M count=1024 for a 1GB swap file);

dd if=/dev/zero of=/swapfile bs=1G count=2
chmod 600 /swapfile
mkswap /swapfile
swapon /swapfile

then check with swapon -s and free -m

2 Likes
11

Thanks, problem solved

2 Likes
12

I having same problem. I added swap, but problem is not solved.
free -m
total used free shared buffers cached
Mem: 8006 6714 1291 0 25 3064
-/+ buffers/cache: 3624 4381
Swap: 2047 3 2044

swapon -s
Filename Type Size Used Priority
/swapfile file 2097144 3444 -1

Detail:
Command “/root/.local/share/letsencrypt/bin/python2.7 -u -c “import setuptools, tokenize;file=’/tmp/pip-build-A6W7Mk/cryptography/setup.py’;exec(compile(getattr(tokenize, ‘open’, open)(file).read().replace(’
’, ‘
’), file, ‘exec’))” install --record /tmp/pip-X1PqFB-record/install-record.txt --single-version-externally-managed --compile --install-headers /root/.local/share/letsencrypt/include/site/python2.7/cryptography” failed with error code 1 in /tmp/pip-build-A6W7Mk/cryptography
/root/.local/share/letsencrypt/lib/python2.7/site-packages/pip/vendor/requests/packages/urllib3/util/ssl.py:120: InsecurePlatformWarning: A true SSLContext object is not available. This prevents urllib3 from configuring SSL appropriately and may cause certain SSL connections to fail. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#insecureplatformwarning.
InsecurePlatformWarning
You are using pip version 8.0.3, however version 9.0.1 is available.
You should consider upgrading via the ‘pip install --upgrade pip’ command.

Certbot has problem setting up the virtual environment.

We were not be able to guess the right solution from your pip
output.

Thanks for help.

13

You can change the size of your instance directly on AWS console. Then, rerun the command and it should work.

14

Is it problem with memory? I think I have enought. Or what is real problem?
I have also enought disk space:
df -h
Filesystem Size Used Avail Use% Mounted on
/dev/vda2 118G 63G 50G 57% /
tmpfs 4.0G 0 4.0G 0% /lib/init/rw
udev 4.0G 100K 4.0G 1% /dev
tmpfs 4.0G 0 4.0G 0% /dev/shm
/dev/vda1 276M 27M 235M 11% /boot

This is another problem, in previous case there was in error message:
Based on your pip output, the problem can likely be fixed by
increasing the available memory.
but I having this in error messager:
We were not be able to guess the right solution from your pip
output.

Maybe some problem with Python?

15

Yes, from the info above this looks like a different issue. Have you done the “pip install --upgrade pip” ? can you post the certbot output you get now please ?

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