Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: twojackspizza.com
I ran this command: The automatic renew failed, so I tried manually renewing by going to the Let’s Encrypt extension and clicking “Renew”
It produced this output: It appeared to work, but website shows an expired certificate (even thought it appears that there are new certificates issued)
My web server is (include version): CentOS 6.10 (Final)
The operating system my web server runs on is (include version): Plesk Onyx
Version 17.8.11 Update #68, last updated on Sept 26, 2019 04:03 AM
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): Let’s Encrypt Extension 2.8.2-529
I have an expired certificate. I am not sure how to renew it besides the instructions on Plesk’s website, which are not working. I have other sites where Let’s Encrypt is renewing correctly on this same server and I have tried to copy the same configuration, but it isn’t working.
I did “renew” numerous times because I thought maybe it just wasn’t taking, but realize that didn’t help anything. I have gone through a number of posts on this site but haven’t been able to figure it out that way either.
Any help would be appreciated. Thanks!