Not automatically renewing www subdomain

Help
#1

I am running LetsEncrypt through the Plesk control panel. I can assign SSL's using LetsEncrypt absolutely fine, but when it comes to automatically renew the certificate it cannot automatically renew the www subdomain. I am 100% sure that this is enabled when I first assign the certificate.

Because of this, I have to manually renew the certificate and re-check the "Include the "www" subdomain" option. It renews the SSL certificate fine, including the www subdomain.

However, because of this it brings my clients websites down.

#2

Hi @lukejames1111, and welcome to the LE community forum :slight_smile:

Please review the issued certs to confirm whether "www" has been included.
You can use this online tool:

And in any case, I would open a support ticket with Plesk.

2 Likes