Hi, could you please answer the questions below? (They’re supposed to appear automatically when you create a new topic in the Help category, I guess they didn’t appear for you because you originally replied to an existing post instead of creating a new one).
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Hello it was created by cerbot or OpenSSL. Not sure what happen, however, how can I get the valid one installed and working, we had a turn over and haven’t had the signed SSL for our site in a few months. What steps are needed in order to correct this?