Invalid response from

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I believe the issue is that there was an email address typo in my first lets encrypt attempt. The error below is subsequent attempts for a new lets encrypt. I have successfully used lets encrypt for the next two domains. I believe I need to back out and start again from scratch.

I ran this command: Lets Encrypt Entry Level Encryption from Media Temple Plesk Account.

It produced this output:Invalid response from


Type: urn:ietf:params:acme:error:malformed

Status: 404

Detail: No order for ID 1333307709

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: Media Temple DEV Server

I can login to a root shell on my machine (yes or no, or I don’t know): YES

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): PLESK

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

1 Like


simple answer: That's a Plesk bug.


Previous attempt to install a Let's Encrypt certificate failed for some reason. As a result, the Let's Encrypt extension tries to finalize an order without actually having fulfilled the required authorizations.

There is a description what you can do.


That solved the problem. Thank you @JuergenAuer for the mulligan!


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