How to renew certificate

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1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: https://clients.pukkapacas.com

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version): windows 10

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): i don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

2

I assume you used either control panel software or a command line tool like LEWS to generate your old certificate. Give Certify (which I develop) a try: https://certifytheweb.com - it’s pretty easy to use

3

Actually, forget my answer - you’re not on Windows 10, your website is hosted on Ubuntu. Good luck!

4

Do you remember what client you originally used to generate the certificate on your server? If not, where is your server hosted? Are you able to SSH into your server, or do you use some sort of control panel software to manage your site?

5

It was all done by the developer of the CMS that I use and he has ‘disappeared!’ So I have no idea where to begin?

6

You would at least need SSH shell access to figure out what they did. If you don’t have that, contact your hosting provider for further assistance.

Once you have access to a shell on your server, run this to search for a Let’s Encrypt client on your system:

sudo find / -regex ".*\(letsencrypt\|certbot\|acme\)[^/]*$" -type f -executable
7

Another option is to run history | egrep '(letsencrypt|certbot)' in order to see if the developer ran command like these in your account.

8

If on Ubuntu make sure you are logged in as root via ssh

go to cd /usr/bin/

then type ./letsencrypt renew

Thats all to it.

9

@Sphere, unfortunately this command will only work if the developer installed via apt install certbot, as opposed to via downloading the certbot-auto script. Our users are pretty split between these two installation methods, and our own documentation still suggests each of them to different groups of users.

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