Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
The operating system my web server runs on is (include version):Not sure
My hosting provider, if applicable, is:Pterodactyl.io
I can login to a root shell on my machine (yes or no, or I don’t know):Not sure
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):Pterodactyl (version unknown)
P.S. Im not the one who initially set this up, the person who did is MIA and our certificate expired yesterday, the 17th and i have no idea what i need to do in order to get our website address back up and working
Yes, it is possible that he used that, as he was the one who brought us to Pterodactyl. Only thing is, neither I nor my partner knew what he did really to make it work. On this front we are complete noobs.
I think you’ll need to contact the hosting provider’s support to get SSH access because you’ll need credentials to log in this way—assuming that the previous person didn’t give you SSH credentials (username and password, or username and cryptographic key file).
I have been able to connect to our SSH now, so thankfully thats taken care of, thank you all that helped with that.
But now I’m getting the error of “problem binding to port 443: Could not bind to IPv4 or IPV6.”
used the prompt of ’ certbot renew’
