Error Issuing Certificate

I am trying to install an SSL and I am getting the specified output. This is a Wix domain name that I am pointing to my cPanel hosting. I have installed many certificates, and I only seem to have this issue with Wix domain names, so I am certain it has something to do with the DNS settings in Wix, but I have been unsuccessful in finding a solution…

My domain is

I ran Let’s Encrypt from my cPanel hosting account.

It produced this output:
"There was a problem processing your request

My web server is (include version): CLOUDLINUX 6.10

The operating system my web server runs on is (include version): cPanel v80.0.22

My hosting provider, if applicable, is: Hosting24

I can login to a root shell on my machine (yes or no, or I don’t know): No

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): * CLOUDLINUX 6.10 [tig]

  • v80.0.22

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

Hi @miche11e

that’s simple. You use cPanel, cPanel creates a certificate with a mail subdomain.

But checking that subdomain -

Host T IP-Address is auth. ∑ Queries ∑ Timeout Name Error yes 1 0 Name Error yes 1 0

There is nothing defined, so Letsencrypt can’t check the validation file.

So you have two options:

  • Check your cPanel, there you have an option to uncheck the mail subdomain (or)
  • if possible and if you want / need such a mail subdomain, add a mail subdomain in your DNS setup, so has the same ip address (same A-record) as your main domain Then recheck your domain, there should be the A-record visible. Then try to create a certificate.

@JuergenAuer Thank you!


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.