Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: givingisamazing.com
I ran this command: click "Issue" button in Let's Encrypt menu
It produced this output: There was a problem processing your request
- Error issuing certificate
- Failed to issue certificate
- Updating challenge for www.givingisamazing.com: acme: error code 403 "urn:ietf:params:acme:error:unauthorized": 2a02:4780:3:c154::73: Invalid response from http://www.givingisamazing.com/.well-known/acme-challenge/ggMSL6b23Yzvep16Y3SWxjxZTfd8pxyumcMCe781En0: 404 (order URL: https://acme-v02.api.letsencrypt.org/acme/order/11135869/270064630667)
My web server is (include version): Apache 2.4.58
The operating system my web server runs on is (include version): linux x86_64
My hosting provider, if applicable, is: niagahoster
I can login to a root shell on my machine (yes or no, or I don't know): i don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): yes, cpanel
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
having problem when update ssl certificate, i'm using cloudflare too, already tried pause the cloudflare and still same, i'm new about this
