Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: codynetnas.myasustor.com
I ran this command: I just clicked the generate button through the asustor web interface.
It produced this output: Cannot apply these setting. Ref. 5401
My web server is (include version): ADM version 4.1.0.RKM1
Last update: 9/19/2022
The operating system my web server runs on is (include version): I believe this is Linux under the hood.
My hosting provider, if applicable, is: Metronet Fiber optic. I have my own IP, and that resolved the double NAT issue.
I can login to a root shell on my machine (yes or no, or I don't know): Yes, if I checked the knowledge base for how to do so...
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Asustor web interface.
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): I am using the ACME client for Asustor, version 2.2.0.r14
When I try to generate a certificate through Asustor's interface, I always get the error above, and it does not complete. However, just the other day I got an email from Let's Encrypt Expiry Bot that my certificate was expiring and needed renewed soon. This raised a few questions for me:
1 - If the process worked, why is this certificate not listed under my certificate manager in the Asustor interface.
2 - If it did indeed work, how do i get this mystery certificate onto my NAS.
3 - There is an option for the NAS software to auto renew the certificate, so why is that part not working?
Thank you all very much for your help in this. Networking is one area I lack knowledge in, so a lot of this is all Greek to me. Which is why I bought a premade NAS instead of building my own home box.