Website is no longer secure, certificate expired it was provided by Lets encrypt. Host provider has not answered any of my contacts in last two months. Have not needed to contact in two years.
Help I just want to renew certificate but I don’t know how to. I am non verbal so unable to contact by phone.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My website was with WIX but it was too basic, they wouldn’t let me move it so although I purchased the domain from Wix that was three years before and on a Wix website the host is HallDesigns.
HallDesigns built the site on Opencart, then you build each page as you want.
The name servers point to Hall Designs.
HallDesigns has not been answering my emails since this problem started, I had contacted then about 6 months before about another problem which was put right. I have emailed from two email accounts in case one is a problem but they don’t answer either.
Everyone was fine with the website for two years previous to this.
I am non verbal so I can’t phone them.
I left them a glowing review when I first bought the set up but now they have left me in the lurch with no website.
How can I renew the certificate myself? Is it something that I can do or I am better off buying a certificate elsewhere and getting the help I need…
Just FYI, Per ICANN regulations they are required to allow you to transfer the domain to any registrar you choose. -- see here
If there's an issue with CPanel renewals there's not much anyone here can do to help, it's a closed locked down system. I would recommend looking at other hosting providers if you can't get any support there.