I received an email advising "Your certificate (or certificates) for the names listed below will expire in 19 days (on 2023-10-01). Please make sure to renew your certificate before then, or visitors to your web site will encounter errors."
Unfortunately I don't understand how to renew the certificate.
I had installed WP Free SSL on my WordPress site, which is hosted by GoDaddy, and I can see the certificate in File Manager on cPanel. In WordPress I can see "Click to Install SSL" and "This certificate is valid untill 01 Oct 2023."
However, there's nothing in any of these places that indicates how to renew.
Will it renew automatically somehow? Is there some action I should take?
To get the certificate, I just installed the WP plugin, hit "Click to Install SSL," and I think it automatically added to the cPanel File Manager. I've tried doing that again in case it will just install a new certificate, but it seems like nothing happens as it still only shows a certificate valid until 01 Oct 2023. Maybe I should wait until that day and try it again? Or delete the certificate and install again?
Please answer this, if you don't know, tell us so.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: GoDaddy
I can login to a root shell on my machine (yes or no, or I don't know): I don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
GoDaddy cPanel File Manager v3, and WordPress 6.2.2
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
Is there a forum or support channel for the Wordpress plug-in you chose?
Or even try GoDaddy support ?
I don't see any reason you should not be able to get a cert. Your domain responds normally for HTTP and HTTPS so should be fine for the HTTP Challenge.
You could also search this forum for CertSage. I don't know if it works well with Wordpress but it was designed for GoDaddy and cPanel.
There's no support in the WP plugin and the email notice advises "For any questions or support, please visit: https://community.letsencrypt.org/ Unfortunately, we can't provide support by email."
Against recommendation (sorry!) I just deleted the existing certificate and then generated a new one. Now I see the old one as well as the new one from today in the cPanel File Manager, and the site seems fine, so that seems to have worked!
CertSage