Cannot install my Let's Encrypt SSL certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
az-neu.at

I ran this command:
Kostenloses Basiszertifikat von Let's Encrypt installieren

It produced this output:

My web server is (include version):
don´t know
The operating system my web server runs on is (include version):
don´t know
My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):
don´t know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
don´t know
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
i don´t think i am using Certbot.

Without an actual error message, there's nothing for us to help you with.

This sounds like an issue you should take up with your hosting provider.

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