Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:bbb.claremontbs.co.zw
I ran this command:wget -qO- https://raw.githubusercontent.com/bigbluebutton/bbb-install/v3.0.x-release/bbb-install.sh | bash -s -- -w -v jammy-300 -s bbb.claremontbs.co.zw -e owenm@claremontbs.co.zw -g
It produced this output: Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Domain: bbb.claremontbs.co.zw
Type: unauthorized
Detail: 2a02:4780:4c:4218:7855:6f5f:20a9:17d5: Invalid response from http://bbb.claremontbs.co.zw/.well-known/acme-challenge/0T5WNvdcUd1U3Q22TQCjkr5Y_NyUKW1BSBmb_9iVf-M: 404
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
bbb-install: Let's Encrypt SSL request for bbb.claremontbs.co.zw did not succeed - exiting
My web server is (include version): Ubuntu 22.04 x86_64
The operating system my web server runs on is (include version):Ubuntu 22.04 x86_64
My hosting provider, if applicable, is: Hostinger
I can login to a root shell on my machine (yes or no, or I don't know):yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):N/A