autoSSL not auto renew for all user

[June]

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
sexrose.com sureporn.com roseporn.com

I ran this command:
they are running well before

It produced this output:
in the server have 12 user, now only 1 user asianssex.com auto renew, another not and no error at the WHM log area.

My web server is (include version):
OVH

The operating system my web server runs on is (include version):
CENTOS 7.8 v88.0.6

My hosting provider, if applicable, is:
OVH us

I can login to a root shell on my machine (yes or no, or I don’t know):
yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
cPanel v88.0.6

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
Current Provider: Let’s Encrypt™
Provider Account ID: https://acme-v02.api.letsencrypt.org/acme/acct/86929075
This system’s next regular AutoSSL check will occur at 4:51 PM.

Hello Sir
could you please help with the autoSSL, in the server I have 12 user all of them are the same setting, now only 1 user asianssex.com auto renew, another did not and no error at the WHM log area. that seems the server have only one user. I attached log picture here. please help

Best regards
Jun

[stevenzhu]

Hi,

AutoSSL is part of cPanel’s code base. If you need any help with the functions of that feature, please contact cPanel directly.

Thank you

[June]

Hello everyone,
update now, I did nothing but just the renew is working for all the users, I don’t understand why for user sexrose did not running aotoSSL before its expair ( 19 august 2020 ).
One more thing is my cPanel license was expair before, is it possible cause the aotoSSL not running?

Thanks advance
Jun

4:51:05 PM Analyzing “sexrose”’s domains …

4:51:05 PM Analyzing “cn.sexrose.com” …

4:51:05 PM User-excluded domain: 1 (www.cn.sexrose.com)

ERROR TLS Status: Defective

ERROR Certificate expiry: 8/19/20, 8:13 AM UTC (3.28 days ago)

ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL’s verification (0:10:CERT_HAS_EXPIRED).

4:51:05 PM Analyzing “en.sexrose.com” …

4:51:05 PM User-excluded domain: 1 (www.en.sexrose.com)

ERROR TLS Status: Defective

ERROR Certificate expiry: 8/19/20, 8:13 AM UTC (3.28 days ago)

ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL’s verification (0:10:CERT_HAS_EXPIRED).

4:51:05 PM Analyzing “sexrose.com” …

4:51:05 PM User-excluded domains: 6 (mail.sexrose.com, webmail.sexrose.com, cpanel.sexrose.com, webdisk.sexrose.com, cpcontacts.sexrose.com, cpcalendars.sexrose.com)

ERROR TLS Status: Defective

ERROR Certificate expiry: 8/19/20, 8:13 AM UTC (3.28 days ago)

ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL’s verification (0:10:CERT_HAS_EXPIRED).

4:51:05 PM Attempting to ensure the existence of necessary CAA records …

4:51:05 PM No CAA records were created.

4:51:05 PM Verifying 5 domains’ DNS management …

Verifying “Let’s Encrypt™”’s authorization on 5 domains via DNS CAA records …

4:51:05 PM DNS manages “www.sexrose.com”.

CA authorized: “sexrose.com”

CA authorized: “*.sexrose.com”

DNS manages “cn.sexrose.com”.

CA authorized: “www.sexrose.com”

DNS manages “en.sexrose.com”.

CA authorized: “cn.sexrose.com”

CA authorized: “en.sexrose.com”

“Let’s Encrypt™” is authorized to issue certificates for 5 of this user’s 5 domains.

DNS manages “sexrose.com”.

DNS manages “*.sexrose.com”.

DNS manages 5 of this user’s 5 domains.

4:51:05 PM Performing HTTP DCV (Domain Control Validation) on 4 domains …

4:51:05 PM Local HTTP DCV OK: sexrose.com

Local HTTP DCV OK: cn.sexrose.com

Local HTTP DCV OK: en.sexrose.com

Local HTTP DCV OK: www.sexrose.com

=============================================== and another users are like below, is it currect or I still have to do something.

4:52:46 PM Processing “xxxnu”’s local DCV results …

4:52:46 PM ERROR Local DNS DCV error (*.xxxnu.com): The DNS query to “_cpanel-dcv-test-record.xxxnu.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=vt4XSgOgHUD6simiuk_R2a88RTlmCMhAm_pinl_7RZRkV1lRs3ecbP2mcTOh5y1v”.

Analyzing “cn.xxxnu.com”’s DCV results …

4:52:48 PM SUCCESS “Let’s Encrypt™” HTTP DCV OK: cn.xxxnu.com

AutoSSL will request a new certificate.

4:52:48 PM Analyzing “en.xxxnu.com”’s DCV results …

4:52:49 PM SUCCESS “Let’s Encrypt™” HTTP DCV OK: en.xxxnu.com

AutoSSL will request a new certificate.

4:52:49 PM Analyzing “xxxnu.com”’s DCV results …

4:52:55 PM SUCCESS “Let’s Encrypt™” HTTP DCV OK: xxxnu.com

SUCCESS “Let’s Encrypt™” HTTP DCV OK: www.xxxnu.com

AutoSSL will request a new certificate.

4:52:55 PM The system will attempt to renew the SSL certificates for the websites (cn.xxxnu.com: cn.xxxnu.com), (en.xxxnu.com: en.xxxnu.com), and (xxxnu.com: xxxnu.com www.xxxnu.com).

Certificate #1: “xxxnu.com” and 3 other domains

Creating certificate order …

4:52:57 PM SUCCESS The system has installed a new certificate onto “xxxnu”’s website “cn.xxxnu.com”.

SUCCESS The system has installed a new certificate onto “xxxnu”’s website “en.xxxnu.com”.

SUCCESS The system has installed a new certificate onto “xxxnu”’s website “xxxnu.com”.

The system has completed “xxxnu”’s AutoSSL check.

[stevenzhu]

Hi,

I think this forum’s intended purpose is to help with the issuance process and other issues related to Let’s Encrypt’s certificate or service.
AutoSSL is developed by cPanel and utilized Let’s Encrypt API to obtain a certificate. If you don’t have anything related to Let’s Encrypt, it’s better to ask the questions on cPanel forum or contact their support since they are the experts in this area.