AutoSSL not effective, get request replacement

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command: cpanel autossl (within cpanel)

It produced this output: Request a replacement certificate from Lets Encrypt

My web server is (include version): CentOS 7

The operating system my web server runs on is (include version):
Linux 3.10.0-042stab127.2

My hosting provider, if applicable, is:
Inmotionhosting (on a VPS)

I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
yes, cpanel 11
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):0.25.1

If your cPanel AutoSSL is not working, you should definitely reach out to cPanel support to find out what is happening on your server.

Manually installing a Let’s Encrypt certificate as a replacement is not a good solution.


Got it. I will look to cPanel support to try and figure it out.

Thanks for you help.

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