AutoSSL not effective, get request replacement

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1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: jhavalanche.org

I ran this command: cpanel autossl (within cpanel)

It produced this output: Request a replacement certificate from Lets Encrypt

My web server is (include version): CentOS 7

The operating system my web server runs on is (include version):
Linux 3.10.0-042stab127.2

My hosting provider, if applicable, is:
Inmotionhosting (on a VPS)

I can login to a root shell on my machine (yes or no, or I don’t know):
yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
yes, cpanel 11
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):0.25.1

2

If your cPanel AutoSSL is not working, you should definitely reach out to cPanel support to find out what is happening on your server.

Manually installing a Let’s Encrypt certificate as a replacement is not a good solution.

2 Likes
3

Got it. I will look to cPanel support to try and figure it out.

Thanks for you help.

1 Like
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