Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: pritchardwebhosting.com plus all my clients
I ran this command: Don’t know how to run commands : )
It produced this output:
My web server is (include version): CENTOS 6.7 lxc [c71902] v66.0.25
The operating system my web server runs on is (include version): Linux, Apache
My hosting provider, if applicable, is: Siteground (who caused this problem)
I can login to a root shell on my machine (yes or no, or I don’t know): No
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
Control panel I think it is 66.0.25, it uses the old x3 interface.
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): Don’t know.
Siteground has caused me many problems and are unwilling to answer my questions nor help me with the below problem.
Siteground just moved my 103 sites from vps to cloud vps and are in the process of eliminating cpanel. I did not request this move. Currently I have whm/cpanel access but not ssh or root access. All my certs were issued automatically through the siteground cpanels for each account.
Siteground has eliminated the cpanel SSL certs renewals so as each ssl cert expires the website goes down. I then have to login to cpanel, try to remove the cert and try to apply the let’s encrypt cert. That has worked once, and failed three times. Each time it looks like it works, in cpanel I can see the ssl cert is gone when I remove it. But the install of Let’s Encrypt eventually fails due to the expired cert not being removed. This requires me to contact SG support. They are slow, unhelpful and completely unwilling to help me solve this problem:
Is there a way to convert automatically from the Cpanel SSL to Let’s Encrypt without my 103 sites going down each time?
I found this, and think it might be part of the answer, but of course I don’t understand it:
I have read:
But that didn’t help.
I appreciate any assistance you can give me.