Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: www.PureTekStore.com
I ran this command: Used Let's Encrypt tool in Cpanel on SiteGround VPS server
It produced this output:
My web server is (include version): Apache 2.4.29
The operating system my web server runs on is (include version): Linux Google Cloud (no version info available)
My hosting provider, if applicable, is: Siteground
I can login to a root shell on my machine (yes or no, or I don't know): no
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Yes, Cpanel
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): Unknown, n/a
I've reviewed many similar problems on this forum but none that I've found have my same environment.
I have several sites on my SiteGround VPS Server, which is hosted on Google Cloud (no details about linux versions, etc). They provide Let's Encrypt SSL certificates. Installing a certifiate is quick and easy. Just choose the Let's Encrypt tool, pick the kind of certificate (regular or Wildcard) and click Install. There are no other options. See SiteGround's page about Let's Encrypt here: https://www.siteground.com/tutorials/cpanel/cpanel/lets-encrypt/
Why would that be, and how do I fix this?
To answer the questions you're sure to ask:
- Yes, these two sites (and many others) on this server share an IP address
- Yes, there are other sites on my server with the same IP address whose Let's Encrypt SSL certificates were made the same way, but which properly report their own domain name in the certificate.
Here's the SSL Labs report on the PureTekStore.com site: https://www.ssllabs.com/ssltest/analyze.html?d=www.puretekstore.com
Here's the SSL Labs report on the Aminoff.com site: https://www.ssllabs.com/ssltest/analyze.html?d=aminoff.com
And here's the SSL Labs report on another site on the same server that has its own name properly assigned: https://www.ssllabs.com/ssltest/analyze.html?d=citrom.com
Any help or direction would be appreciated.