Authorization token error

[sg-jis]

Getting the following error when I try to renew SSL certificate on mhlestateagents.co.uk

Error: Could not issue a Let’s Encrypt SSL/TLS certificate for mhlestateagents.co.uk.

The authorization token is not available at http://www.mhlestateagents.co.uk/.well-known/acme-challenge/ZEK27LOhBUI3NaPlDQ-Mx52kPNsBbJrzmA5LH5qS6dc.
To resolve the issue, make it is possible to download the token file via the above URL.
See the related Knowledge Base article for details.

Additional error details:
Invalid response from https://acme-v01.api.letsencrypt.org/acme/authz/tplTNmpuT9FEHHYlHt_95JKns9gV2cANfuVFI6QVZys.
Details:
Type: urn:acme:error:unauthorized
Status: 403
Detail: Invalid response from http://mhlestateagents.co.uk/.well-known/acme-challenge/ZEK27LOhBUI3NaPlDQ-Mx52kPNsBbJrzmA5LH5qS6dc: "

http://mhlestateagents.co.uk/.well-known/acme-challenge/ZEK27LOhBUI3NaPlDQ-Mx52kPNsBbJrzmA5LH5qS6dc I get a page not found, but the permissions are set to 755. I think this is the cause of the error but I’m not sure.

Could anyone provide any insight?

[rg305]

Try placing a test.txt file with minimal content at: http://mhlestateagents.co.uk/.well-known/acme-challenge/test.txt

[ahaw021]

hi @sg-jis

It’s helpful if you provide answers to all the questions so people can advise apropriately

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

I can see that you have issued a certificate in the past and that it needs renewing

Without the right information it’s hard to advice of the next steps

Andrei