Hi @schoen I've read this issue affects PCs running Windows XP (Service Pack 2) or earlier. I'm using Windows 7 Ultimate on my laptop and yet I'm running into the same issue on various websites when using Chrome (no problems with Firefox). Can you help? Thank you
Hi @webprofusion, thanks for replying. I entered that url and I get the same error (see below). I went back to invesopedia and the problem still exists.
It seems that version of Chrome doesn't yet have the ISRG Root X1 in its' trust store.
What version of Chrome is that?
[can you update it?]
The version is: Version 94.0.4606.71 (Official Build) (64-bit).
It says "Chrome is up to date". I was previously using 94.0.4606.61 before updating to the current version a few hours ago to see if that would solve the issue.
Chrome uses the OS root store currently, not?
I thought not.
But that could explain why a new Chrome is still having trouble.
Let's check under the hoodie.
I thought Google was planning to ship Chrome with its own store, like Firefox, but currently didn't.
OK so then we need to treat this like a Windows O/S problem (until told otherwise).
Have you searched this forum for help with updating the Windows cert store?
Like this post:
So I downloaded the self-signed ISRG Root X1 .der file and successfully imported the ISRG Root X1 certficate but still getting the error message on some websites. I guess because I need to delete the DST Root CA X3 certificate as well? Would you know how I go about doing that? I'm a novice at all this. Thank you.
my user account
Trusted Root Certificate Authorities
(find the cert and delete it)
I followed your instructions (option 1) and then saved the "console settings". I then restarted the laptop and ran chrome but the issue still persists
Is that where the web server runs?
Web server? Sorry, I'm not sure what that is. I'm connecting to the internet via the wifi from my home broadband router.
I was thinking otherwise...
There is a post that does a good job of explaining all that is needed for older Windows PCs.
Let me see if I can find it for you...
I haven't found the post I'm looking for...
But try this one:
I have the isrgrootx1 file downloaded from your previous suggestion, but do you know what he means by "and put it on "Third Party Root Certification Authorities"". I couldn't find that option when I click on the file. Thank you for your help!
@mel_mel, you should be able to double click the file and it should show a window with an "Install Certificate ..." option. Choose Local Machine > Next > Automatically select.. > Next > Finish.
I had done that first time round and got the message "The import was successful" (see post 442). Unfortunately it did nothing to solve the problem.
@mel_mel sorry I'm out of ideas for now. Maybe use Firefox until things settle down a little.