Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: compassdpo.com.br
I ran this command:sudo certbot renew -v
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Processing /etc/letsencrypt/renewal/compassdpo.com.br-0001.conf
Certificate not yet due for renewal
Processing /etc/letsencrypt/renewal/compassdpo.com.br.conf
Certificate is due for renewal, auto-renewing...
Plugins selected: Authenticator webroot, Installer None
Renewing an existing certificate for compassdpo.com.br and www.compassdpo.com.br
Performing the following challenges:
http-01 challenge for www.compassdpo.com.br
Using the webroot path /var/www/html for all unmatched domains.
Waiting for verification...
Challenge failed for domain www.compassdpo.com.br
http-01 challenge for www.compassdpo.com.br
Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Domain: www.compassdpo.com.br
Type: unauthorized
Detail: 169.57.169.74: Invalid response from http://www.compassdpo.com.br/.well-known/acme-challenge/8jDirJOIo2tGjfpz1UfnHpG6oMWMG1-3SlQFgjJpwTY: 404
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
Cleaning up challenges
Failed to renew certificate compassdpo.com.br with error: Some challenges have failed.
The following certificates are not due for renewal yet:
/etc/letsencrypt/live/compassdpo.com.br-0001/fullchain.pem expires on 2024-06-09 (skipped)
All renewals failed. The following certificates could not be renewed:
/etc/letsencrypt/live/compassdpo.com.br/fullchain.pem (failure)
1 renew failure(s), 0 parse failure(s)
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
My web server is (include version):
systemd 249 (249.11-0ubuntu3.11)
The operating system my web server runs on is (include version):
Linux
My hosting provider, if applicable, is:
Digital Oean
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): I can access via wordpress or ssh root
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot): certbot 1.21.0