Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Starting new HTTPS connection (1): acme-v01.api.letsencrypt.org
Cert is due for renewal, auto-renewing…
Renewing an existing certificate
Performing the following challenges:
Client with the currently selected authenticator does not support any combination of challenges that will satisfy the CA.
Client with the currently selected authenticator does not support any combination of challenges that will satisfy the CA.
My web server is (include version):ubuntu
VERSION=“16.04.3 LTS (Xenial Xerus)”
The operating system my web server runs on is (include version):apache
My hosting provider, if applicable, is:digitalocean
I can login to a root shell on my machine (yes or no, or I don’t know):yes but can’t login as root only sudo user, ppk keys accepted but not used in years
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):?
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter ‘c’ to cancel): 3 4
Cert is due for renewal, auto-renewing…
Renewing an existing certificate
Performing the following challenges:
Client with the currently selected authenticator does not support any combination of challenges that will satisfy the CA.
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I wonder is there any other solution? I think I need root access and I don’t have that. I am logging in as a sudo user. It should have root privileges but it doesn’t.