Ive just been moved from a hosting provider that had Lets encrypt SSL as a simple one click, auto renew thing and its been great. Then that provider got sold and i have been migrated to a new one - and all of a sudden my SSL certs start expiring. Turns out this new provider doesnt support the easy one-click thing.
So i came here to try and figure out how i go about renewing my certs once i found out that the LetsEncrypt thing was responsible for the certificates im using,
After 4 hours trying to make head or tail of the information on this site, I've given up. There is no help, there doesn't seem to be a simple "for non-techy people who just want a certificate" option . Plenty of cryptic techno-babble about CA;'s and ACME-Challenges and Shell Access and roots and stuff - but nothing that walks a non-technical person through the process. And this forum is useless as again, if you dont know what you are asking for you are just stumbling round in the dark. Like other sites there seems to be a huge amount of assumed knowledge, that the beginner or non-technical simply dont have.
I know many of the more tech minded will see this as "just ranting" and you are right. I am. Because I cannot figure out how to do something, that i need to do in order to get my client back on the air. And there doesn't seem to be any recourse other than this "user forum". This "provide a service and only have community help" model seems to be a thing within the web industry, and i have to say it just doesnt work.
I dont know what it is i should be asking other than "How do I get a certificate" and the "help" is about as much use as a chocolate teapot. And pointing me to the "getting started" page on this site wont cut it as i've been there read it several times and i'm still non the wiser. Meanwhile i have a client who's site cant be reached, and ive so far spent 4 days surfing trying to get an answer to "how do i get a certificate renewed".
Im not a complete technical idiot, but my experience level is far higher up the stack at the design and build part. So if anyone can point me at a "simple and clear" instruction for how to get my certificates renewed before the next lot expire id be grateful. And if someone at Lets encrypt could actually put together a simple guide for the non-technical that would be great.
In the meantime i guess ill have to try and see if i can buy a SSL certificate that i dont need just to keep Google happy.