Webmail error message

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: perintonconcertband.org

I ran this command: Plesk domain creation

It produced this output: Success

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): no

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): yes Plesk Onyx 17.8.11

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

I have recently begun dealing with a new ISP of unknown competence. I used the Plesk Let’s Encrypt function to get a new certificate. (I have no idea if my ISP had tried to run it before me.) I did NOT check “Secure webmail on this domain”. My domain now is secure, but every day I get an error email about webmail.perintonconcertband.org, attached below.

How do I stop this? I have attempted to renew my certificate but still get the email. Help!

Could not secure domains of Dxxx Schwartz (login xxxxxxxxx) with Let’s Encrypt certificates. Please log in to Plesk and secure the domains listed below manually.
Securing of the following domains has failed:

The following domains have been secured without some of their Subject Alternative Names:

Could not renew Let’s Encrypt certificates for Dana Schwartz (login perinton-admin). Please log in to Plesk and renew the certificates listed below manually.
Renewal of the following Let’s Encrypt certificates has failed:

The following Let’s Encrypt certificates have been renewed without some of their Subject Alternative Names:

[+] This domain is secure. The domain’s SSL/TLS certificate from Let’s Encrypt has been issued/renewed.
This domain is not secure. Either the domain’s SSL/TLS certificate from Let’s Encrypt could not be issued/renewed or the domain name was excluded from the certificate. Renew the certificate manually or request a new one to secure this domain.

Hi and welcome,

This is a known issue from Plesk, please visit the below link to see the solution (Plesk):

If the issue persisted, please contact Plesk support or your service provider directly and request support from their end (since this is a Plesk bug, it need to raised to Plesk support not Let's Encrypt)

Thank you

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