Webhost says our domain is banned by LetsEncrypt

As per my webhosting company LoopByte,. our domain - auditiondate.info has been banned by letsEncrypt and they are not able to renew our SSL which i forcing us to move back to http.

here is the email from my webhost suggesting the same,

From: LoopByte Support <billing@loopbyte.com>
Date: Sun, May 12, 2019, 4:59 AM
Subject: Re: [Ticket #191482] privacy error


Your free LetsEncrypt SSL certificate has expired and the auto renewal couldn’t renew it, manual renewal is also not working for your domain name. We have tried below given third party Letsencrypt certificates generators :-


But these are also failing to generate the certificate for your domain name, it appears that your domain name is blocked/banned by LetsEncrypt, not sure why.

We have disabled the SSL for your website so that it can work without generating warning. We will continue to check the generation of certificate for your domain name after interval of 24 hours, if generated same will be installed for you.


Support Deptartment

Can any one let us know the reason why our domain has been blocked and what can be done to get it unblocked and renew our letsencrypt certificate.

Thanks & Regards,

Hi, welcome to the forum.

Checking logs, the domain has not been banned. However, I did see that auditiondate.info hit a rate limit.

 Error creating new order :: too many failed authorizations recently: see https://letsencrypt.org/docs/rate-limits/

There’s also an issue with your DNS configuration per the following error.

NS problem: NXDOMAIN looking up TXT for _acme-challenge.auditiondate.info

Running a dig command shows me that a CNAME exists to another subdomain.

$ dig TXT _acme-challenge.www.auditiondate.info +short

Are you perhaps using DNS alias mode with acme.sh? https://github.com/Neilpang/acme.sh/wiki/DNS-alias-mode


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