TSOhost problem help

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My domain is: https://gardensuburblibrary.org.uk/gscl/

I ran this command: N/A

It produced this output: N/A

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: Tsohost - Tsohost "We have noticed an issue with Let's Encrypt on our Cloud hosting platform" this has been an issue since 23rd Oct and we can't renew our SSL certificate through Tsohost - is it possible to renew it elsewhere ?

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Hi and welcome to the community!

I'm sorry to hear about your expired cert :frowning:
Although there are several ways to obtain a new cert (a.k.a. "renew"), my main concern would be installing it (and then also automating the renewal process).
So, do you recall how the current cert was obtained and installed?
Do you know which ACME client was used or was it via cPanel?

READERS: Get involved and participate: If you read something you like, then click to like it :heart:

Thanks for your reply

It was obtained through TSOhost and has been renewed through them so far

From what you said I think I will have to wait for them to sort the problem out their end which is a pain, but I don;t think I have any option

Thank you for your advice

Do you have root access to the server?
Or is is on a shared hosting plan?

I am not an expert, but I suspect a shared hosting plan

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Ok, then yes.
If you can't login to the server, then you will need them to do that for you :frowning:

Thank you so much for your help & advice

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Cheers from Miami :beers:

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