Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: my.immerseme.co
I ran this command: ./certbot-auto
It produced this output: IMPORTANT NOTES:
- Congratulations! Your certificate and chain have been saved at:
Your key file has been saved at:
Your cert will expire on 2020-08-04. To obtain a new or tweaked
version of this certificate in the future, simply run certbot-auto
again with the “certonly” option. To non-interactively renew all
of your certificates, run “certbot-auto renew”
My web server is (include version): Cloudflare
The operating system my web server runs on is (include version): Linux Ubuntu
My hosting provider, if applicable, is: Cloudflare?
I can login to a root shell on my machine (yes or no, or I don’t know): Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): 0.31.0
After running this command the site was working well and I thought I had renewed the existing certificate. I found a couple of hours later the site was down and we had this error displayed:
This page isn’t working
my.immerseme.co redirected you too many times.
[Try clearing your cookies]
Any help would be so highly appreciated, fixing this issue is really urgent, we have thousands of new users waiting to use the site.