Timeout during connect (likely firewall problem)

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: panel.widegames.eu

I ran this command: sudo certbot --nginx -v

It produced this output:

Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator nginx, Installer nginx

Which names would you like to activate HTTPS for?


1: panel.widegames.eu


Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter 'c' to cancel): 1
Requesting a certificate for panel.widegames.eu
Performing the following challenges:
http-01 challenge for panel.widegames.eu
Waiting for verification...
Challenge failed for domain panel.widegames.eu
http-01 challenge for panel.widegames.eu

Certbot failed to authenticate some domains (authenticator: nginx). The Certificate Authority reported these problems:
Domain: panel.widegames.eu
Type: connection
Detail: During secondary validation: 152.89.254.136: Fetching http://panel.widegames.eu/.well-known/acme-challenge/xt5a5DH1YR*******************SgLwfzM: Timeout during connect (likely firewall problem)

Hint: The Certificate Authority failed to verify the temporary nginx configuration changes made by Certbot. Ensure the listed domains point to this nginx server and that it is accessible from the internet.

Cleaning up challenges
Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.

My web server is (include version): nginx

The operating system my web server runs on is (include version): Ubuntu 22.04

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): certbot 2.11.0


I should also add that I disabled the firewall to carry out further tests but with the same result.

Below is my freshly generated configuration file:

server {
listen 80;
listen [::]:80;

root /var/www/panel.widegames.eu/html;
index index.html index.htm index.nginx-debian.html;

server_name panel.widegames.eu www.panel.widegames.eu;

location / {
        try_files $uri $uri/ =404;
}

}

See:

1 Like

Hello @Pratuz, welcome to the Let's Encrypt community. :slightly_smiling_face:

There is geo blocking going on.
From around the world Permanent link to this check report show several "Connection timed out".

Website Uptime and Availability of panel.widegames.eu at 07 Jun 2024 01:30:12 PM : Site24x7 Tools shows

Please read these:

2 Likes

Thanks Bruce!

Don't block countries, block behavior.

2 Likes

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